AI automation
Bring past customers back through the door.
Customer re-engagement spots the customers you haven’t seen for a while and sends each one a warm, personal message inviting them back. A simple reply books them in, and it never pesters anyone.
What it costs: AI automation starts from £245 a month, for us to build, run and look after it. Running costs are separate and go on top. They depend on how much the system is used, for example text messages, phone numbers and call minutes, email sending, and for outreach the data and budget for finding the right businesses. We’ll tell you what to expect before anything goes live.
Why it works
People who have bought from you before already know and trust you. Many drift away simply because life gets busy, not because they were unhappy. A friendly reminder at the right moment is often all they need.
How customer re-engagement works
- Every day it checks your customer list, from your booking system, CRM or a spreadsheet.
- It spots who is due a nudge: no visit in 30, 60 or 90 days, a membership about to end, or a missed appointment.
- AI writes a personal message using what they had last time and the offer you choose.
- It goes out by text or email. A reply of YES takes them straight to booking.
- It stops when they reply, book or opt out, and never messages the same person twice in the same window.
- A simple report shows who was contacted, who replied and who rebooked.
Done properly under UK rules
Re-engagement messages count as marketing, so they need consent or a valid soft opt-in: the person bought from you, was offered the chance to opt out when you took their details, and gets that chance again in every message. We build a consent check into the customer list and only message people who qualify.
What’s included
- Connection to your customer list. Booking system, CRM or spreadsheet.
- Your rules. Who to contact, when and with which offer.
- Your wording. Messages for 30, 60 and 90 days agreed with you.
- Consent and opt-outs. Built in from the start.
- Reporting. Contacted, replied and rebooked.
Who is it for?
Businesses that rely on repeat visits: gyms and fitness studios, physios, sports therapists, chiropractors, aesthetics clinics, salons and barbers, garages for MOTs and services, and vets.
Helpful guides
Get in touch
The quickest way to start is a free website check or a call. You can also ring us on 07704 096106 or email contact@ggscaled.com.
Frequently asked questions
Will it annoy my customers?
No. Each person gets at most one message in each window, it stops as soon as they reply or opt out, and the wording is personal and friendly.
Do I need customers’ permission?
For marketing messages, yes, or a valid soft opt-in. We help you check who qualifies and only message them.
Can I include an offer?
Yes. You choose whether to include an offer, and which one, for each stage.
Where does the customer list come from?
Your booking system, CRM or even a spreadsheet. We connect to whatever you use.
Work with us
Ready to scale?
Bespoke websites, Shopify stores, SEO, Meta & Google ads and email automation, planned together by one team, for businesses across Lancashire, the Ribble Valley and the rest of the UK.